30-Day Return/Refund Policy
30Days Exchange and Refund Policy
We will refund or exchange most goods if you return them within 30 days of purchase, provided:
it is in its original packaging and condition, including all attachments, accessories and documentation;
it is unused
Returns and exchange requests for items purchased more than 30 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 1 month of purchase will be repaired, replaced or refunded at no cost to you.
You will need to provide a receipt or date of purchase.
Incorrect item delivered
Should an item be incorrect, please contact TenLey Trading representative directly on +263-772-377-40 to arrange for the earliest convenient collection date and possible replacement. Once returned to the store, the Product will undergo an assessment following which, the correct item will be dispatched. Promotional free or bundled items that were part of a purchase must also be returned.
Defective or Damaged Goods
If your goods turn out to be defective within the first 1 month after you received them from us, TenLey Trading will repair them, replace them or give you a refund. Products may be returned to your nearest TenLey Trading Shop or alternatively TenLey Trading can help you to arrange for a pick up at our earliest convenience. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is important as it determines whether the goods may be repaired, replaced or refunded. Accordingly,TenLey Trading reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. TenLey Trading may arrange for the assessment to take place at your home in the case of large replacement parts.
Certain Products are excluded from the 30 day exchange or refund policy.
Electrical products such as bulbs, radio, speakers, car alarms and lubricants can not be returned, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. The packaging should be free from dirt.
Goods purchased by way of special arrangement or custom order will only be replaced if defective. Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes or Part Numbers (OEM) were provided
Goods which are sold as damaged, defective, used or repaired, where TenLey Trading disclosed these facts to you before you bought the goods will not be covered and the refund/return policy.
Once TenLey Trading have assessed a returned item and approved a refund, you will receive your money back in the same manner in which you purchased it from Makro:
Cash (if the original payment was made in cash)
Credit or Debit card (by reversal back to your credit card and subject to banking delays)
EcoCash – within 3 days
If your goods show a defect after the initial 1 month period, but still within the manufacturer’s warranty period, TenLey Trading will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace. If the goods become defective once the manufacturer’s warranty has expired, TenLey Trading can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.
Should an item be damaged or defective, please contact TenLey Trading immediately to arrange for the earliest convenient collection date. Please make a note on the delivery waybill of damages as well. Once returned to the store, the Product will undergo an assessment following which a decision be made on the replacement of the item. Promotional free or bundled items that were part of a purchase must also be returned.
Repairs and Warranties
If you have purchased a Product which is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.
After the 1 month statutory warranty has expired, some Products have an extended warranty. These warranties are usually stated in the Product brochure, and may be subject to the manufacturer’s specific terms and conditions.
The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
Damage caused by lightning or power surges, overcharging or an electrical short of your vehicle
Damage caused by misuse or abuse to the goods
Goods used for a purpose other than the purpose for which they were manufactured
Goods used contrary to their instruction manuals